Privacy Policy

1. Introduction

Portrait Labs ("we," "our," or "us") operates RunwayModeler. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Financial Scenarios: Cash balances, burn rates, hiring plans, revenue projections, and fundraising information you input for analysis.
• Payment Information: Billing address and payment details (processed securely by our payment provider, Stripe).
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: How you interact with our service, features used, and analysis performed.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve RunwayModeler
• Process your runway simulations and analyses
• Process payments and manage your subscription
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our service
• Protect against fraudulent or unauthorized activity

4. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• Access to user data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with SOC 2 compliance

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who help us operate our service (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your financial scenarios and analysis results are never shared with third parties for marketing or other purposes.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

• Personal data is deleted within 30 days
• Financial scenarios are permanently deleted
• Aggregated, anonymized data may be retained for analytics

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@portrait-labs.com.

8. Cookies

We use essential cookies to:

• Keep you signed in to your account
• Remember your preferences
• Ensure the security of our service

We do not use third-party advertising cookies or tracking pixels.

9. Children's Privacy

RunwayModeler is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Portrait Labs
Email: support@portrait-labs.com
Little Rock, Arkansas, United States